Al Aweer Immigration Office is a government immigration service centre in Dubai that people visit for assistance with residency, immigration procedures and other issues managed by the General Directorate of Identity and Foreigners Affairs – Dubai (GDRFA Dubai). Although it is officially known as the Public Services Section (Al Awir Centre), residents usually look for it by referring to it as the Al Aweer Immigration Office, the Al Awir Immigration Office, or GDRFA Al Awir.
It is important to check the current opening hours, the type of service you need and the documents required for your particular situation before you go. This guide includes information about the office location, contact details, opening hours, immigration services, directions, online alternatives and other practical advice for both residents and visitors.
Al Aweer Immigration Office: Quick Information
The following table summarises the key details available from the official GDRFA branch listing.
| Detail | Information |
| Common name | Al Aweer Immigration Office |
| Official branch name | Public Services Section (Al Awir Center) |
| Government authority | GDRFA Dubai |
| Emirate | Dubai, United Arab Emirates |
| Area | Al Awir |
| Contact number | 800 5111 |
| Alternative telephone | +971 4 313 9999 |
| Email address | amer@gdrfad.gov.ae |
| Postal reference | PO Box 4333, Dubai |
| Standard opening hours | Confirm with GDRFA because published listings differ |
The official contact information for the office is available on the GDRFA Dubai branch information page and while the page gives a standard schedule, a separate listing in the official language states different hours. It is advisable to call the helpline before travelling, in particular on weekends, public holidays, or during Ramadan.
Where Is Al Aweer Immigration Office Located?
The Al Aweer Immigration Office is located in the Al Awir section of Dubai and is operated by GDRFA Dubai, which is the government body in charge of immigration and residency issues in the emirate.
To navigate there, you should use the official name Public Services Section (Al Awir Center) or look for GDRFA Dubai – Al Awir in the map application of your choice. Using these names is more accurate than simply searching for Al Aweer since the larger area includes other businesses, government facilities and vehicle-related services.
The official GDRFA branch page names Al Awir as the location and gives the post box number 4333; however, it does not include the full street address on that page. According to a current map, the facility is situated on Dubai–Hatta Road, but you should check the destination before you leave.
How to Find the Correct Office
You might come across a number of similar names when searching online, such as Al Awir Immigration, Al Aweer Immigration Centre and GDRFA Al Aweer, all of which are commonly used to refer to the same immigration service location.
So that there is no confusion, make sure that the destination is linked to GDRFA Dubai and not to some other typing centre or private immigration consultancy. Additionally, if you are hiring a taxi, then it will also be helpful to give the driver the official name of the branch.
If you are travelling from somewhere else in Dubai, you should check the route and the estimated travel time using an up-to-date navigation service, since traffic, roadworks and the time of day can all have an effect on the journey.
Al Aweer Immigration Office Timings
When planning a visit, it is important to check the opening hours of the Al Aweer Immigration Office, but the official GDRFA website shows different schedules on its English and Arabic version pages.
The English listing gives the following hours:
| Day | Hours shown on the English listing |
| Monday | 7:30 AM–7:00 PM |
| Tuesday | 7:30 AM–7:00 PM |
| Wednesday | 7:30 AM–7:00 PM |
| Thursday | 7:30 AM–7:00 PM |
| Friday | 7:30 AM–12:00 PM and 2:30 PM–7:00 PM |
| Saturday | Not listed |
| Sunday | Not listed |
The official branch page’s Arabic version gives daily operating hours as 6:00 AM to 10:00 PM, together with a different schedule for Ramadan. Since the published information contradicts itself, neither of the two timetables should be regarded as a guaranteed up-to-date schedule without first confirming it.
Is the Al Awir Immigration Office open on Saturday and Sunday?
The answer should be verified directly with GDRFA; the entry for the English branch gives no information regarding its opening hours on Saturday or Sunday, whereas the Arabic listing states that it operates every day.
If you plan to visit during the weekend or need to carry out an urgent immigration transaction, this difference is important. Do not base your decision only on an older third-party directory or on an unverified social media post.
Before you leave, ring the free number 800 5111 and find out if the appropriate department is open on the day you plan to visit. You should also check whether the particular transaction you want to carry out can be done at the centre during those hours.
Ramadan and Public Holiday Timings
The normal schedule can be altered during Ramadan, on Eid and other public holidays in the UAE; whenever special arrangements are in force, the GDRFA Dubai issues separate announcements.
For instance, in its announcement for Ramadan 2026, the authority set out separate opening hours for the Al Aweer Customer Happiness Centre; it does not follow that the timetable published for that period should be applied outside of Ramadan.
When you are travelling around the time of a public holiday, it is necessary to check the most recent announcement and to call the helpline; this is especially so in cases where there is an approaching deadline, an immigration notice or a required in-person appointment.
Al Aweer Immigration Office Contact Number
The official branch listing provides two telephone numbers for enquiries:
- UAE toll-free number: 800 5111
- Alternative number: +971 4 313 9999
- Email: amer@gdrfad.gov.ae
The American contact centre will be able to advise you as to which service channel should be used in your situation. Before making the call, it is advisable to have a brief explanation of the problem and any relevant application reference ready so that you can clearly describe your case.
What Should You Ask When Calling?
If you are unsure about whether or not you should go to Al Aweer, ask the representative to verify the right branch and the proper procedure. Let them know whether your question is about a residence permit, an entry permit, a cancellation, your immigration record, or some other issue.
You ought to find out as well if an appointment is necessary, what documents are needed and whether the transaction can be carried out online. In the case where there is a deadline, you should refer to it when giving an account of your situation.
Unless an authorised representative has confirmed the correct submission channel, do not send copies of your passport, details of your Emirates ID or any other sensitive personal information to an email address.
What Services Does the Al Aweer Immigration Office Handle?
The Al Awir Centre, which is the Public Services Section, forms part of the GDRFA Dubai immigration service network and looks after entry permits, residence services, visa-related applications and all other immigration procedures via its specific service channels.
Yet the specific types of transactions available at a given counter or branch may vary from case to case and according to the present administrative arrangements. It would be misleading to suppose that all immigration applications can be dealt with at Al Aweer.
If you have a particular problem, you should check with GDRFA to make sure you have the right service before going in. Information about the services offered and details regarding those available online can be found on the authority’s official website.
Residency and Visa Enquiries
People who live in the area or are visiting may require help with residence permits, entry permits, visa cancellations or other questions concerning immigration. The correct procedure will vary according to the individual’s immigration status and the kind of application.
It is possible to start some services online, but for others you might be asked to produce supporting documents, undergo further checks or go to a specific centre. Just because there is an immigration office doesn’t mean that all applications have to be made in person.
Before you travel, look at the appropriate service page to check the current requirements and confirm them. In the case where your permit has expired, or your application is still pending, you should contact GDRFA to find out which procedure applies to your particular situation.
Immigration Case Follow-Up
Certain immigration issues go beyond the scope of a standard application. A person might have to clear up a record, reply to an official notice, or find out which department is in charge of a case that is still pending.
If you have come for this reason, please bring the reference number and the official communication related to the matter; these details will enable the appropriate team to identify the case more efficiently.
It would be wrong to think that a general enquiry counter is able to deal with all legal or administrative problems; you should first find out if your case needs to be referred to a specialist department or if you have to arrange a separate appointment.
Visa Cancellation and Related Procedures
The cancellation of a visa and the cancellation of a residence permit are different from other types of immigration transactions and may require certain eligibility criteria and supporting documents.
Among the official services offered by GDRFA Dubai are those related to cancellations. The specific requirements will depend on the type of permit, the applicant and the circumstances of the case.
Before going to the Al Aweer Immigration Office, check the appropriate service page to make sure that the transaction is carried out at that location. If action is required on the part of a sponsor, an employer, or an authorised representative, then decide who is to submit the application.
Fines and Immigration Compliance
Anyone looking for the Al Aweer Immigration Office might also be facing an overstay or some other immigration-compliance problem and the right course of action will vary according to the particular circumstances, the relevant rules and any official decision that has already been made.
It would be wrong to suppose that all fines can be paid at the same counter or that every case is eligible for a waiver. You should ask GDRFA to clarify the relevant procedure, the amount that has to be paid and whether any supporting documents are required.
If you have received an official notice, make sure you save a copy and act in accordance with the instructions given in it. In the case of a complicated matter, you should get clarification from an authorised government channel rather than depending on unauthorised promises of guaranteed outcomes.
Documents to Carry Before Visiting
The range of documents needed for an immigration application depends on the type of service. Although having a general checklist can help get ready, it must not take the place of the official requirements for your application.
Depending on your case, you may need:
- Your original passport and the visa or entry permit details you need.
- Your Emirates ID, if this applies to you.
- A number for the application or the transaction reference.
- The official notices or correspondence that are relevant.
- The documents that were specifically requested by GDRFA.
- Information about the sponsor or employer, if the procedure requires it.
Although not all documents are required for every visitor, it is important to check the specific requirements before travelling and to keep your original documents safe during the visit.
How to Prepare Your Application
Start by determining the specific service that you require, since a general search for immigration assistance might result in information that is not relevant to your case.
Then you should look at the official service requirements and get the documents asked for. Make sure that the names, the dates and the reference numbers are carefully checked so that the information in your application matches exactly with that in the official records.
Lastly, make sure you have the location, working hours and the requirements for the appointment. If your application is already underway, ensure that the reference number is kept available should the staff need it to identify the transaction.
How to Reach Al Aweer Immigration Office
The office is located in Al Awir, Dubai and you can use map services to plan the route from your present position. In order to minimise the chance of choosing a different facility in the area, carry out the search using the official branch name.
The best route to take will vary according to your starting point, the time of day and the present traffic conditions. Whenever you are not familiar with the area, check your navigation programme before you set off and make sure the destination displayed on the map is correct.
Travelling by Taxi or Private Car
When you’re hiring a taxi, ask the driver to take you to the GDRFA Al Awir Public Services Section; it’s more helpful to use the complete name of the branch than just to say ‘Al Aweer immigration’, since that phrase could be interpreted in different ways.
When driving, check the route in advance and leave extra time for traffic and for parking. Don’t assume that the parking facilities or entrance that another nearby facility uses will be suitable for your destination.
Using Public Transport
If you plan on using public transport, you should look at a current journey planner to find routes that take you from your starting point to the Al Awir area. The best choice could be a mix of public transport and a taxi, depending on where you are departing from.
Make sure to check the final route to the centre before setting off, especially if you have an appointment or need to get to the office during a limited service period. Since transport timetables and routes may change, it is necessary to use up-to-date information rather than an out-of-date travel guide.
Can You Complete Immigration Services Online?
Yes, certain services offered by the GDRFA in Dubai can be accessed via official digital channels. It is up to the particular service, your eligibility and the documentation needed whether or not you are able to carry out the transaction online.
The official GDRFA in Dubai provides information regarding entry permits, residency services and other immigration procedures and also promotes its GDRFA DXB smart application as well as other approved digital channels.
Prior to going to the physical centre, look in the official service directory for the specific transaction you need. If online processing is available, then check the application requirements and the instructions for submitting the application.
When an In-Person Visit May Be Necessary
In some instances, further verification, the original documents, an interview, or the action of a particular department will be required. In other cases, clarification will be needed before the application can go ahead.
If the online service tells you to go to a centre, then you should follow the instructions given. If you don’t understand why this is the case, you should contact GDRFA and find out which office is in charge of the following step.
You shouldn’t make a special trip just because of a general article or an unofficial statement that a certain department deals with all kinds of immigration problems.
Al Aweer Immigration Office vs Amer Centres
The immigration-related services that residents and tourists use are provided through the wider system comprising the GDRFA Dubai and Amer centres, but the specific services and responsibilities of each individual location may vary.
An Amer centre is able to carry out designated government transactions, whereas a GDRFA branch looks after the services that have been assigned to that department or location. The appropriate destination will vary according to the particular application.
When you are uncertain about whether to go to Al Aweer or an Amer centre, you should explain your situation to the official helpline and find out at which centre it should be processed. This will enable you to avoid visiting the wrong branch or having to reapply unnecessarily.
Common Mistakes to Avoid
A good visit starts with the right information. Some mistakes that you can avoid may lead to delays or extra trips.
Because it is based on outdated timetables: third-party websites may still have the old schedules; therefore, you should check the official listing and verify any inconsistencies with GDRFA.
If you go without checking the services available: since not all immigration transactions are carried out at each branch, it is necessary to verify that the right department is being visited.
Having incomplete documents: if the application reference is missing or if a required supporting document is not provided, this can cause a delay in the process. Make sure to follow the checklist that corresponds to your particular service.
When locations that are similar are confused, make sure you use the official branch name and check the destination in your mapping application.
Do not believe in unofficial promises: steer clear of anyone who offers to guarantee a visa approval, grant a fine waiver, or provide special access in return for an unofficial payment. You should use the official government channels when making applications and paying fees.
Ignoring deadlines: If you have received an official notice or have a pending immigration matter, follow the instructions and seek clarification promptly.
Conclusion
The Al Aweer Immigration Office is generally used as a reference for the Public Services Section (Al Awir Centre), which is a service point of the GDRFA in Dubai located in the Al Awir area. While the official list of branches gives its telephone numbers, email address and working hours, the operating hours published on the English and Arabic pages are different.
Before you go, make sure you have the up-to-date hours, determine the specific immigration service that you require and verify the documents needed. For the most recent information—especially in cases involving deadlines, immigration notices, or complicated matters—use the official website and contact centre of GDRFA Dubai. Taking these steps will help you get to the right office and prevent unnecessary delays.
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Frequently Asked Questions
Where is Al Aweer Immigration Office in Dubai?
The office is located in Al Awir, Dubai and is shown in the GDRFA Dubai listing as the Public Services Section (Al Awir Center). It is necessary to check the exact destination by referring to the official branch listing and an up-to-date map before travelling.
What is the Al Aweer Immigration Office contact number?
The official branch page gives the numbers 800 5111 and +971 4 313 9999 and the listed email address is amer@gdrfad.gov.ae.
What are Al Aweer Immigration Office timings?
The schedule listed by the English-speaking GDRFA is from 7:30 AM to 7:00 PM on Monday through Thursday and from 7:30 AM to 12:00 PM and from 2:30 PM to 7:00 PM on Friday; the Arabic listing provides a different daily timetable, so it is necessary to check the relevant hours with GDRFA before going.
Is Al Awir Immigration Office open on Saturday?
The English version of the branch does not state its opening hours on Saturdays, whereas the Arabic listing shows that it is open every day. You should call 800 5111 to check whether it is open on the weekend before you travel.
Is Al Aweer Immigration Office the same as Al Awir Immigration Office?
The same GDRFA Dubai service location is usually referred to by these spellings and its official English branch name is the Public Services Section (Al Awir Center).
Which services are available at Al Awir Immigration Office?
The centre is included in the public services network operated by GDRFA Dubai; the particular transactions available will vary according to the case and the existing procedures, so you should check your specific service by referring to the official website or by calling the helpline.
Can I check visa requirements online?
Yes, GDRFA Dubai has an official website which gives information about its services and offers the possibility of applying online. It is advisable to check the requirements relevant to your specific transaction before determining whether you need to visit in person.
What documents should I bring?
Requirements depend on your application. Your passport, visa information, Emirates ID if applicable, transaction reference and any requested supporting documents may be relevant. Confirm the official checklist for your specific service.
Does the office operate during Ramadan?
The GDRFA Dubai has the possibility of setting special working hours during Ramadan. Instead of sticking to the standard schedule, you should refer to the most recent announcement for the appropriate period.
How do I contact GDRFA Dubai from outside the UAE?
The listing for the branch gives +971 4 313 9999 as an alternative contact number and international call charges might apply depending on your telephone provider.
